Refund policy
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
-
In the same condition that you received it
-
Unworn, unused, and with original tags
-
In the original packaging
-
Accompanied by proof of purchase (order number or receipt)
HOW TO START A RETURN
To initiate a return, please contact us at:
Once your return request is approved, we will provide:
-
Return instructions
-
The return shipping details (if applicable)
Items sent back without prior return authorization will not be accepted.
RETURN ADDRESS
218 Route 9W
Haverstraw, NY 10927
United States
Returns must be sent to the address provided after your return request is approved.
This helps us ensure proper tracking and processing of your return.
NON-RETURNABLE ITEMS
The following items cannot be returned:
-
Worn, used, or altered wigs, lace wigs, or hair extensions
-
Custom or personalized items
-
Opened or used beauty or personal care products
-
Sale or clearance item
-
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact us before sending it back.
EXCHANGES
The fastest way to receive a replacement item is to:
-
Return the original item (if eligible)
-
Place a new order once the return is approved
DAMAGES & ISSUES
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at:
We will evaluate the issue and make it right.
REFUNDS
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved:
-
Refunds are issued to the original payment method
-
Processing time: up to 10 business days
-
Original shipping fees are non-refundable
Please note that banks or credit card providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
CONTACT
For any questions regarding returns or refunds, please contact us:
Email: pghairstyles1@outlook.com
Business Name: PG Hair Styles & Supplies
Country: United States